General terms and conditions of sale for the provision of meeting/reception facilities with or without services

Article 1. General

These general terms and conditions of sale define the contractual relationship between CIBLE and any customer booking a service via the www.lesclavendiers.fr website. These services include, in particular, the rental of spaces, accommodation, as well as the services offered as part of the operation of the Domaine Les Clavendiers. Booking a stay or service via the website implies unreserved acceptance of these general terms and conditions, which the customer acknowledges having read and accepted before validating his/her order. CIBLE reserves the right to modify these terms and conditions at any time, in particular to comply with legal developments or to improve the user experience on the site. The applicable conditions are those in force at the time of booking.

Article 2. Reservation

The requested reservation is considered firm upon receipt of the quotation duly dated and signed by the customer, at the latest before the option date shown on the special conditions. Failing this, the option will be cancelled without notice.

Article 3. Terms of payment

A deposit of 50% of the estimated cost of the event will be requested on confirmation of the booking.
The balance of the estimated cost of the event must be paid no later than 15 calendar days before the event. Any supplements will be invoiced after the event and must be paid in cash on receipt of invoice.

Article 4. Cancellation

In the event of cancellation by the customer, whatever the cause, the following conditions will apply:

cancellation made less than 8 calendar days before the date of the event: 100% of the provisional amount indicated on the validated special conditions.

cancellations made more than eight days before the date of the event: 50% of the estimated amount indicated in the validated special conditions.

CIBLE reserves the absolute right to cancel unilaterally and without notice or compensation any service whose purpose or cause proves to be incompatible with the purpose of the rented premises, or which is contrary to public decency or may disturb public order.

Any event such as a bomb threat, flood, fire or force majeure will be considered as exonerating CIBLE from any responsibility in the interruption or non-execution of its obligations, excluding any compensation for the lessee.

Article 5. Site access, inventory of fixtures and external service providers

If rooms are made available with services; and/or meeting spaces only:

The rented premises are made available on the day of the event with a representative of the Customer and one of CIBLE, no earlier than 1 hour before the start of the event.
The premises must be returned on the day of the event with a representative of the Customer and one of CIBLE, no later than 1 hour after the end of the event.

Any use of the premises outside these times may be subject to additional invoicing.

In the case of bare rental (reception areas):

The rented premises are made available at the earliest on the day before the event, with means of access provided and an inventory of fixtures drawn up on arrival, with the customer or one of his duly authorized representatives.
The rented premises must be returned no later than 10 a.m. on the day following the end of the rental period.

Any access to the site outside this time frame will give rise to additional invoicing.

A list of all external service providers involved in the event must be sent to CIBLE at least 3 weeks before the event date, using the attached form or by any other means (caterer, crockery supplier, DJ, etc.).

Article 6. Room layout and installation (furniture)

Unless otherwise agreed between CIBLE and the Customer, tables and chairs are available as specified below:

Reception room: furniture stored in the technical premises, to be installed by the Customer, or a service provider of the Customer or Cible.
Meeting rooms: chairs and tables installed in meeting room configuration.

Under no circumstances may tables and chairs be moved from one room to another without prior written authorization from CIBLE. If necessary, the customer is responsible for putting them back in place.

All decorative elements must not be moved by the customer.

Article 7. Special facilities

Any modification or transformation to the structures, in particular floors, walls, ceilings and lighting, etc., as well as any specific fitting out or decoration of the premises or exterior (lighting, pictures, sound equipment, tent or marquee, flowers, etc.) must be subject to prior written agreement from CIBLE. They must be carried out by professionals selected and approved by CIBLE. All resulting costs will be invoiced to the Customer according to specific invoicing. All such modifications, alterations or fittings must comply with safety regulations for establishments open to the public.

The use of wax candles is prohibited.

Any decorations or special fittings left in place after the return date will be subject to financial penalties based on the daily rental rate, which may be deducted from the security deposit.

Article 8. Tidying up, cleaning and waste disposal for bare site rentals

Tidying up: the premises must be left tidy and empty: all furniture must be put away in the place indicated, and as explained on entering the premises, no decorative items, kitchen accessories, food or drinks not belonging to CIBLE must be left behind.

Cleaning: cleaning is the responsibility of the Customer, unless he has chosen the “Cleaning of premises” option. If this is not the case, and if the premises are not returned in the condition in which they were rented, the “restoration” package will be invoiced after the event has taken place.

Waste: household waste must be removed by the customer.

If the rented premises are not returned in accordance with the conditions stipulated above, the “refurbishment” package will be applied.

Article 9. Liability: damage, fire, theft

The customer is solely responsible for his event, with regard to participants, exhibitors and service providers.

Consequently, he must ensure that the purpose of his event complies with current legislation. He/she shall be personally responsible for obtaining any and all authorizations required to hold the event.

In this respect, the Customer shall reimburse CIBLE for any fines or financial penalties imposed on CIBLE as a result of the Customer’s actions.

Under no circumstances may CIBLE be held responsible for damage of any nature whatsoever, in particular fire or theft, which may affect the persons or equipment present during the preparation and holding of the event, from the establishment of the entry inventory of fixtures to that of the exit inventory of fixtures.

Article 10. Insurance

The Customer undertakes to use the rented property with due care, and to take particular care, under his sole responsibility, to ensure that the event he is organizing runs smoothly.

CIBLE declares that it has taken out fire and explosion insurance for the rented premises, and that any goods brought into the premises by the Customer must be insured by the Customer.

CIBLE has taken out civil liability insurance. However, this insurance does not exclude the Customer’s liability for costs incurred by his staff, customers, service providers, guests, visitors or himself. It is therefore the Customer’s responsibility to take out insurance covering the event it is organizing, the facilities it may involve, and the goods and persons it authorizes to use the rented sites.

The Customer also undertakes to take out civil liability insurance covering the risks inherent in his event.

Article 11. Force majeure

The obligations contained herein will not be applicable or will be suspended if their execution has become impossible due to a case of force majeure such as: act of public authority, war, natural disaster, fire, flood, strike…
Each party shall inform the other as soon as possible in the event of a force majeure event preventing it from performing all or part of its contractual obligations.
The parties shall make every effort to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure: the party wishing to invoke an event of force majeure must immediately notify the other party of the beginning and end of this event, failing which it cannot be relieved of its responsibility.

Article 12. Disputes

In the event of any dispute or difference arising from the interpretation or execution of the various articles of these general terms and conditions of sale, the DIJON Commercial Court shall have exclusive jurisdiction.

General terms and conditions of sale for seasonal furnished rentals

Under the conditions listed here, the parties are referred to as follows: the rental provider is referred to as “the owner” and the customer as “the tenant”.

In the event of a reservation through a third party (various booking centers, Airbnb, Booking.com, etc.), the latter’s T&Cs replace the present T&Cs of the owner. The owner’s T&Cs must then be understood and used as General Rental Conditions (GTC), which must also be respected.

Article 1. Purpose of the Rental

A rental agreement is agreed upon between the parties, either in document form or tacitly by communicating the rental conditions by email. Indeed, under French law, if short-term stays must be subject to a rental agreement, this agreement may be concluded electronically. A simple exchange of letters, with the submission of a description, may serve as a contract. In this case, the email will indicate:

Reservation confirmation
Description

The parties declare that this agreement is not for the rental of premises for use as a principal residence or for mixed professional and principal residence use. The rental agreement is for the short-term rental of furnished tourist accommodation and guest rooms.

The number of people mentioned per accommodation in the rates indicated on the website www.lesclavendiers.fr or on the various Internet distribution media corresponds to the maximum authorized occupancy taking into account the available equipment. It cannot be exceeded for safety and insurance reasons.

Article 2. Designation of accommodations

Urban Gîte.

Furnished townhouse located at 19 rue Thurot, 21700 Nuits-Saint-Georges.

Business name: “Le Refuge des Clavendiers”

The full description is available on the website www.lesclavendiers.fr and on various internet platforms.

This accommodation is non-smoking.

Article 3. Reservation

The rental is considered firm and final upon receipt of payment of the deposit or the full rent, according to the terms and conditions stipulated in the contract, depending on the reservation date and the date of entry into the premises. In the event of non-attendance or late payment, the owner may cancel the reservation.

Upon receipt of payment, the tenant will receive a reservation confirmation by email within a few days, including practical information about the stay and the rental agreement.

Article 4. Rental price, charges and deposit

The prices or those indicated on our various online distribution channels are subject to change depending on economic conditions, regulatory provisions, promotional offers, etc. Therefore, only the price confirmed to the tenant by email is binding. The price includes, for the entire rental period, the payment of rental charges and available supplies listed below:

Water
Electricity and heating.
Internet access and television.
Bed, kitchen, and bathroom linens provided.

Article 5. Payment terms for direct bookings

Booking online before the arrival date: 100% of the total cost of the stay is due at the time of booking.

Administrative fees: not charged.

Article 6. Accepted payment methods

Bank transfer
Bank card
Cash

Article 7. Duration of the seasonal rental

Regardless of the length of stay specified in the contract, the owner rents the property to the tenant for arrival from 4:30 p.m. and departure no later than 10:30 a.m. The tenant expressly agrees to have fully vacated the property by 10:30 a.m. at the latest. Arrival and departure times may be adjusted by mutual agreement and, in exceptional circumstances, depending on the owner’s circumstances.

Special note: On the day of departure, the inventory and key collection must be completed no later than 10:15 a.m. for departure at 10:30 a.m.

Article 8. Child Safety

In private or common areas, children accompanying the tenant remain under the tenant’s full supervision and responsibility.

Article 9. Pets

The accommodation is not suitable for pets.

Article 10. Modification, assignment and subletting

The rental agreement is entered into intuitu personae for the sole benefit of the tenant identified at the beginning of the agreement. The rental agreement may not be used by third parties under any circumstances, without the prior consent of the landlord. Any assignment of the agreement, any subletting in whole or in part, or any other provision, even free of charge, is strictly prohibited, subject to termination of the agreement.

The tenant may not make the premises available, even free of charge and/or by loan, to a person outside their household. The full rent amount remains due or payable to the landlord.

Any requested changes in terms of dates, location, duration, number of people, or family composition must be approved by the landlord. These changes may, if applicable, be subject to additional charges.

Article 11. Inventory and inventory of fixtures

The landlord will provide the accommodation in accordance with the description provided on the website www.lesclavendiers.fr or on various online distribution platforms and will maintain it in a usable condition.

An inventory of fixtures and fittings made available to the tenant will be provided upon moving into the accommodation.

Unless the tenant objects within 12 hours, the inventory of fixtures and fittings prepared by the landlord and communicated to the tenant upon moving in will be deemed to have been accepted without reservation by the tenant.

An inventory of fixtures and fittings will be drawn up by the parties at the end of the tenancy.

An inventory and condition report will be prepared by the parties at the end of the tenancy.

In the absence of an inventory and/or condition report at the end of the tenancy, or if the tenant prepares the inventory and/or condition report alone, the landlord’s failure to object within 48 hours of the end of the tenancy will constitute the return of the premises in good condition and/or a complete inventory.

Specific requirements for the exit inventory.

The accommodation must be returned in the same order as it was given to the tenant upon arrival; the furniture must not have been moved. Dishes must be taken out of the dishwasher and put away, and the accommodation must be returned in a usual state of cleanliness. The tenant will have access to all the cleaning and maintenance equipment provided for this purpose. The landlord will then carry out a complete cleaning operation for the next tenant.

As hosts, we are committed to providing a clean and tidy service.

For their part, the tenant agrees to take care of the accommodation during their stay and to return it in the same clean and tidy condition as they found it.

Maintenance simply consists of maintaining cleanliness and hygiene by taking care of the house, its furniture, and the accessories provided. A guide to this topic is available on site.

Article 12. Damage charges

If the landlord notices significant damage, this may be billed at an amount determined by mutual agreement between the landlord and tenant. In the event of a dispute, a quote will be prepared by a professional or authorized organization, requested by the tenant before their departure or, failing that, by the landlord upon their departure. The damage must be reported to both the landlord’s and tenant’s insurance companies.

The following fees may also apply:

For stained and/or non-reusable linens: €20 per towel and €40 per sheet
For non-return of the premises in the same clean and tidy condition as they were rented: €60*

* Maintenance costs, linens, preparation of the premises, beds made upon arrival, etc., represent a value of €60 including tax. This €60 fee is offered free of charge to the tenant. In return, the tenant agrees to return the premises in the condition specified in the “Inventory of fixtures and inventories” chapter.

Article 13. Tenant Obligations

The tenant shall peacefully use the rented accommodation and its furniture and equipment for the purpose specified in the lease and shall be liable for any damage or loss that may occur during the term of the contract in the premises of which they have exclusive use.

The tenant shall maintain the rented accommodation and return it in a good state of cleanliness and rental repairs at the end of the contract, as indicated in the “Inventory of Fixtures and Inventories” chapter. All equipment listed in the inventory must be returned to the location it occupied upon moving in. If items listed in the inventory are broken or damaged, the landlord may claim their replacement value.

The tenant undertakes to maintain the sanitary, electrical, and heating installations in perfect condition, for which they must take every precaution. Any repairs made necessary by negligence or poor maintenance during the tenancy period will be the tenant’s responsibility.

The tenant must avoid any noise likely to disturb the neighbors, in particular that emitted by radio, television and other devices. The tenant will not be able to exercise any recourse against the owner in the event of theft or damage to the rented premises.The tenant will respect the maximum number of people allowed in the premises, in accordance with the description provided and the number of people indicated in the contract.

The tenant may not object to an inspection of the premises if the landlord or their agent so requests.

If the property is not returned in the same clean and tidy condition as found, the tenant agrees to pay the cleaning fee of €60 including VAT.

Article 14. Cancellations for direct bookings

By the landlord.

In the event of cancellation by the landlord, the landlord will refund the tenant the full amount paid in advance.By the tenant.

Cancellation within 72 hours of the arrival date: the owner retains the full payment for the stay.
Cancellation before the 72-hour period: free cancellation.

During the stay, if the tenant shortens the stay, the rental price remains with the owner. No refunds will be issued.

The tenant is free to take out cancellation insurance of their choice.

Article 15. Insurances

The tenant is required to insure the rented premises for themselves and all occupants against civil liability. They should check whether their primary residence contract includes comprehensive insurance for extended vacation rentals to protect against rental risks (water damage, fire, etc.). If not, they should contact their insurance company and request an extension.

The landlord may request proof of insurance upon signing the rental agreement or upon moving into the premises. By signing the rental agreement, the tenant swore to be covered by vacation insurance upon moving into the premises.

It is recommended not to leave valuables in the accommodation. The landlord declines all liability in the event of the tenant’s personal belongings being lost.

Article 16. Termination by operation of law

In the event of a breach by the tenant of one of the contractual obligations set out in the contract and the General Terms and Conditions, the rental contract will be terminated automatically.

Article 17. Election of Domicile

For the performance of this agreement, the owner and the tenant elect domicile at their respective domiciles. However, in the event of a dispute, the court of the owner’s domicile shall have sole jurisdiction. The rental agreement and its consequences are subject to French law.

Article 18. Personal complaints

According to the law, for any commercial dispute, the tenant can initiate a mediation procedure according to the following process:

If booking through an Online Tourism Agency (OTA) such as Airbnb or Booking.com, the customer can submit a request on the operator’s website.

If booking directly with Le Refuge des Clavendiers, the complaint must be sent by registered letter with acknowledgment of receipt within 15 days of the stay to the following address: CIBLE, 4 avenue de la 1ère Armée Française, 21000 DIJON.

Le Refuge des Clavendiers undertakes to provide a response within 15 days.

In the event of a negative or unsatisfactory response, you can contact the consumer mediator: “In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, we offer a consumer mediation system. The selected mediation entity is: CONSUMER AND HERITAGE MEDIATORS. In the event of a dispute, you can submit your complaint on their website.

Article 19. Internet Trust Charter

“No illegal downloading of copyrighted works, and also no visiting of sites containing prohibited content such as pornography, pedophilia, racism, incitement to violence, or attacks on human dignity.”

The tenant hereby agrees to comply with the terms of the HADOPI law. The tenant undertakes to respect this charter and releases the landlord from any liability regarding their direct or indirect use of the internet. The Wi-Fi access code is personal and may not be shared with a third party without the landlord’s consent.

The tenant is responsible for the use of the internet access provided during the rental period. Browsing is the tenant’s sole responsibility. It is prohibited to view web pages containing prohibited content, such as pornography, pedophilia, racism, or incitement to violence. All internet activity is recorded and may be verified in the event of suspected abuse.

The tenant, as a user of the internet access, undertakes not to use this access for the reproduction, representation, provision, or public communication of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without authorization.The tenant, who uses the Internet connection, is informed that file-sharing software, when connected to the Internet, may automatically make downloaded files available. If file-sharing software has been used to download protected works, it is therefore best to disable it.

The tenant is also required to comply with the security policy defined by the landlord as well as the rules governing the use of the network and computer equipment. The tenant, who uses the Internet, may be held criminally liable and charged with copyright infringement (Article L. 335-3 of the French Intellectual Property Code).

Counterfeiting: Any reproduction, representation, or exploitation of an object protected by intellectual property rights without the authorization of the rights holders or the law constitutes an act of counterfeiting. Counterfeiting is an offense subject to criminal and civil penalties, punishable by a maximum penalty of 3 years’ imprisonment and a €300,000 fine.

The tenant acknowledges that they are solely responsible for their internet connections during their stay. The use of access codes and the signing of this contract constitute agreement. In the event of a violation of the law, the owner will be required to provide the tenant’s contact information to the authorities.

The tenant acknowledges compliance with the terms of the HADOPI law during their stay and has read the General Terms and Conditions and the rental agreement before signing it.